Frequently Asked Questions
Everything you need to know about Mendi.io fashion.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders typically process within 24-48 hours, with standard delivery taking 5-7 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. All items must be in their original condition with tags attached. Visit our returns portal to generate a prepaid shipping label.
What materials do you use in your clothing?
At Mendi.io, we prioritize sustainability. Our collections primarily feature organic cotton, recycled polyester, and ethically sourced linen to ensure both comfort and quality.
How can I track my order?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.